Frequently Asked Questions
All your questions about db345 answered here
From deposits to withdrawals, casino games to account verification — everything you want to know before and after playing at db345 is answered simply and clearly on this FAQ page.
db345 is a safe and reliable online gaming platform for players in Bangladesh. Fast transactions via bKash, Nagad, and Rocket, live casino, slots, and a wide range of entertainment are all available. Below, the most frequently asked questions about withdrawals and deposits, casino game rules, and account verification are organized by category. Even if you have no questions, feel free to talk to us directly via 24/7 live chat.
Frequently Asked Questions
How to Withdraw Money
After a withdrawal request is approved at db345, the money typically reaches your bKash, Nagad, or Rocket wallet within 1 hour. Bank transfers may take slightly longer to process, but our goal is always to ensure the fastest possible service. The minimum withdrawal amount is ৳800.
When a request is in pending status, it has reached our review team and is being processed promptly. If it remains pending for more than 1 hour, please contact us via live chat and provide the details of your request. Our support team will resolve the issue quickly.
Yes, db345's payment system is active 24 hours a day, 7 days a week. Withdrawal requests can be submitted and processed at night or on holidays as well. Payments are typically completed within 1 hour, so you can submit a request at any time with confidence.
In accordance with our security and KYC policy, withdrawals will only be made to the mobile banking wallet or bank account that is registered in your own name and linked to your db345 account. Withdrawals to another person's wallet are not available — this is to protect your funds.
The minimum withdrawal amount at db345 is ৳800. Requests below this amount will not be accepted. The maximum withdrawal amount may vary depending on the method and account type — contact us via live chat for more details.
Deposits
Deposits at db345 are possible through four popular methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, major commercial banks including BRAC Bank, Dutch-Bangla Bank, and Islami Bank can be used. The minimum deposit amount for each method is ৳300.
The minimum deposit amount across all payment methods is ৳300. With just ৳300 you can start enjoying any game at db345. On your first deposit, you will receive a 100% welcome bonus of up to ৳8,000.
Log in to your db345 account, go to the "Deposit" option, and select bKash. Send the specified amount to the db345 bKash number shown, then enter the transaction ID in the payment form. Once successfully verified, your account will be credited.
After a payment is completed, the balance is usually updated within a few minutes. If there is a delay of more than 15 minutes, please contact us via live chat or email ([email protected]) with your transaction ID, amount, and time. Our team will verify and resolve the issue quickly.
db345 does not charge any deposit fee of its own. However, bKash, Nagad, or Rocket may apply a small transaction charge according to their own policies — this is the mobile banking provider's own rule. Bank transfer fees from your own bank may also apply; db345 does not add any extra charges.
Casino & Table Games
Baccarat is a card comparison game where the winner is determined between two sides — "Player" and "Banker" — based on whose hand total is closest to 9. You can bet on either side, or choose a "Tie." The card value rules are simple: 10s and face cards are worth 0, and all other cards are worth their face value.
Yes, db345's live casino is fully mobile-friendly. Live dealer games can be played on Android or iOS devices directly in the browser. For a good experience, use a stable internet connection (4G or Wi-Fi) and keep your browser updated — no separate app download is needed.
Teen Patti is a South Asian card game similar to three-card poker. Each player receives three cards and the best hand wins. Andar Bahar is even simpler — one card is revealed, and you have to predict whether a card of the same value will appear on the "Andar" (left) or "Bahar" (right) side first. Live versions of both games are available at db345.
At db345, the betting limits are different for each live table game and are displayed directly in the game interface. Both low-limit tables for beginners and high-limit tables for experienced players are available. Ask in live chat to find out the limits for a specific table.
db345 features games from multiple top providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. From live casino to slots, fishing games, and table games — all types of entertainment are available on a single platform.
Account Verification
Account verification confirms your identity and protects your account from unauthorized use. It ensures that deposits and withdrawals go to your own wallet or bank, and that no fraudulent activity occurs on the platform. Once verification is complete, the withdrawal process becomes faster.
Yes, the name registered on your db345 account and the name on your bKash, Nagad, Rocket, or bank account must match exactly. If the names do not match, verification may fail and withdrawals may be affected. Use the correct name as shown on your National ID card when registering.
If your verification is rejected, first read the reason for rejection carefully. Rejection usually occurs when the image is unclear, the name does not match, or the document has expired. Identify the issue, then resubmit a new, clear document. Contact us via live chat for assistance.
db345 uses SSL encryption to keep all data secure. The identity documents or other files you submit are used only for verification purposes and are not shared with any third party. Please see our privacy policy for more details.
Typically, clear photos of both sides of your National ID card (NID) or passport are required. In some cases, a mobile banking or bank statement may also be requested to confirm identity. Make sure the documents are clear, well-lit, and not expired.
Have more questions? We are always here for you
db345's support team is active 24/7 — ask any question in Bengali or English. Send a message directly in live chat or contact us by email — you will get a prompt and helpful response.
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For any assistance related to casino games or your account, visit our db345 Login page.